Refund & Cancellation Policy

Last Updated: 2 September 2026

This Refund & Cancellation Policy explains how cancellations, refunds, deposits, payments and changes to services are handled by LaelCorps Group (“LaelCorps”, “we”, “us”, or “our”).

This policy applies to services purchased or engaged through LaelCorps unless a separate written agreement, proposal, quotation or Statement of Work provides different terms.

1. General Principle

LaelCorps provides professional business engineering, consulting, technology, digital, training and related services.

Many of our services involve customised planning, professional time, research, configuration, development, design, consultation or other work performed specifically for a client.

For this reason, payments may become non-refundable once work has commenced, subject to the terms of the applicable engagement and applicable law.

2. Deposits and Initial Payments

Where an engagement requires an upfront deposit or initial payment, the payment may be used to reserve project capacity, commence discovery, planning, research, procurement, configuration or other project activities.

Unless otherwise stated in writing, an initial deposit is generally non-refundable once work has commenced.

Where no work has commenced and a refund is legally and commercially appropriate, LaelCorps may review the circumstances on a case-by-case basis.

3. Project Cancellation by the Client

A client may request cancellation of a project by contacting LaelCorps in writing.

Where cancellation occurs after work has commenced:

• Fees for work already completed may remain payable.

• Non-recoverable third-party costs may remain payable.

• Approved expenses incurred on behalf of the client may remain payable.

• Deposits may not be refundable where they cover work already performed or project resources already committed.

• Any remaining balance will be assessed based on the actual work completed and applicable engagement terms.

Cancellation does not automatically eliminate amounts that have already become due.

4. Cancellation Before Work Begins

If a client cancels an engagement before work begins, LaelCorps will review the circumstances and applicable agreement.

Any refund will take into account:

• Amounts already committed;

• Administrative or preparation work completed;

• Third-party costs;

• Procurement;

• Reserved project capacity;

• Applicable contractual terms.

5. Scope Changes

Changes to an approved project may affect cost, timeline and deliverables.

Requests that materially change the agreed scope may require a revised quotation, change request or additional payment.

A client should not assume that additional work will be performed without an approved scope or commercial agreement.

6. Delays Caused by the Client

Where project delivery is delayed because of missing information, approvals, content, credentials, access, payments or other client dependencies, LaelCorps may adjust the project timeline.

Extended delays may require project rescheduling or additional fees where reasonable and applicable.

7. Subscription and Support Services

Where LaelCorps provides recurring support, maintenance or subscription-based services, cancellation terms will be determined by the applicable service agreement.

Unless otherwise agreed, cancellation of a recurring service does not automatically create a refund for a period that has already commenced.

8. Third-Party Costs

Domain registrations, hosting, software licences, subscriptions, plugins, APIs, advertising spend, payment-processing charges and other third-party costs may be non-refundable depending on the provider’s own terms.

LaelCorps is not responsible for refunds that a third-party provider declines to issue.

9. Training and Events

For training programmes, workshops, events or scheduled sessions, cancellation and refund terms may be specified separately in the relevant registration or proposal.

Where a participant fails to attend a scheduled session, a refund is not automatically guaranteed.

10. Service Issues

If you believe that a service has not been delivered in accordance with an agreed scope, please contact LaelCorps promptly.

We will review the matter against the applicable proposal, quotation, Statement of Work or agreement.

Where appropriate, we may provide a correction, reasonable revision, replacement service or other remedy.

11. No Automatic Refund for Dissatisfaction

A client may not automatically receive a refund solely because they change their mind or become dissatisfied with an outcome where LaelCorps has delivered the agreed scope in accordance with the applicable agreement.

We encourage clients to communicate concerns promptly so that reasonable corrective action can be considered.

12. Refund Processing

Where a refund is approved, the method and timing of the refund will depend on the original payment method and any applicable payment-provider requirements.

Any non-refundable transaction or processing charges may be deducted where permitted.

13. Consumer Rights

Nothing in this policy is intended to remove or restrict rights that cannot lawfully be excluded under applicable Kenyan law.

Where mandatory consumer protection or other legal requirements apply, those requirements will take precedence over conflicting provisions of this policy.

14. How to Request a Cancellation or Refund

All cancellation or refund requests should be submitted in writing to:

Email: info@laelcorps.com

Please include:

• Your name;

• Company or organisation name, where applicable;

• Relevant project or service;

• Payment details or invoice reference;

• Reason for the request;

• Any relevant supporting information.

15. Changes to This Policy

LaelCorps may update this policy from time to time.

The latest version will be published on this website with the applicable “Last Updated” date.

16. Contact Us

LaelCorps Group

Email: info@laelcorps.com
Phone: +254 738 979 983
Website: www.laelcorps.com

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